RETURNS POLICY

If for any reason you are not satisfied with your order, you can exercise your right of withdrawal, without any penalty, within 14 working days from the day you received the products purchased on cremawithlove.com. The products to be returned must be delivered to the courier within fourteen (14) working days from the date of their delivery. The products can be returned by shipping the package via the courier indicated by the Seller, or via another courier, only after requesting the return number by contacting us through the form above and specifying: n. order, date of purchase, items to be returned and reason for return. However, it is not possible to change the chosen item with another one.

Conditions for exercising the right of withdrawal:

A. The return authorization request must be correctly completed and sent to the Seller within 14 working days from the delivery date.

B. The products must not have been used, worn, washed or damaged;

C. The identification tag must still be attached to the products with the disposable seal;

D. Products must be returned in their original packaging;

E. The returned products must be sent to the Seller in a single shipment. In fact, the Seller reserves the right not to accept items from the same order, returned and shipped at different times;

F. Please check the product before use. In fact, we inform you that return requests will not be accepted if the conditions of the product are altered (scratches, stains, stitches, etc.) even minimally compared to those in which it was sold.

If you have complied with all the required conditions, the Seller will refund you the price of the products purchased, with only the costs of the return being your responsibility, i.e. those for returning the products purchased to the Seller. If instead you decide to use a different shipping agent, you will have to pay the return costs yourself. You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the purchased products back at your expense. If you refuse this shipment, the Seller reserves the right to withhold the products and the corresponding amount for the purchase of the products.

REFUND TIMES AND METHOD

After the Seller has received your return and checked that all the requirements have been met, you will receive a return acceptance confirmation email. Regardless of the payment method you used, the refund is activated by the Seller as soon as possible, and in any case within thirty (30) days from the date on which he became aware of the exercise of your right of withdrawal, once verified that the withdrawal took place in compliance with the conditions set out above. The effective time for the re-credit or return of the sums paid by you for the purchase of the products depends on the payment methods used:

A. Credit/Debit Card Purchase: Refund time depends on the credit/debit card company, but is usually within two statements. We remind you that the value date of the re-credit is the same as the debit, therefore you will not suffer any loss in terms of bank interest;

PRODUCT IDENTIFICATION CARD

All the products on sale by the Seller are provided with an identification tag fixed with a disposable seal, which forms an integral part of the goods. We invite you to try the product without removing the tag and the relative seal because returned products without them will not be accepted.