INFORMATION ON THE PROTECTION OF PERSONAL DATA

This Information on the protection of personal data provides users of this site (hereinafter also the "Site" ) with an examination as exhaustive as possible regarding the processing of personal data concerning them, as described below, by means of the Site pursuant to of the General Data Protection Regulation (RGPD) (EU) 2016/679 and of the Italian legislation on the protection of personal data.

In compliance with the applicable legislation, this Information on the protection of personal data also indicates:

• the nature of the personal data processed (as defined below);


• the purposes of the treatment and the means used in the treatment;


• the identity and contact details of the data controllers;
• the contact details of the Data Protection Officer (DPO);


• any third parties involved in the processing activities;


• the retention period of personal data;


• brief description of the security measures adopted to protect personal data;


• the existence of the right of the interested party to ask the data controller for access to personal data and the rectification or cancellation of the same or the limitation of the treatment that concerns him or to oppose their treatment, in addition to the right to data portability of users.

This Privacy Policy applies only to the Site and does not apply to any website or platform to which the Site may link.

Users under the age of 14 (fourteen) cannot give consent to the processing of personal data without the authorization of the holder of parental responsibility.

DATA PROCESSING OWNER

Under the GDPR, the data controller is the entity who, alone or jointly with others, defines the purposes and means of the processing of personal data. When two or more controllers jointly determine the purposes and means of processing, they are joint controllers.

The owner for the processing of data relating to the activities of the Site is:

• Crema with love by Maddalena Clerici, Via Montevecchio 21,8 - 10128, Turin (TO), Italy; contact: cremawithlove@gmail.com
  

With reference to the processing of personal data relating to marketing and profiling activities, Crema with love by Maddalena Clerici will act as the sole data controller and will carry out data processing activities as data controller.

PERSONAL DATA: PURPOSE OF THE TREATMENT

The expression "personal data" means any information relating to users of the Site, even those that personally identify them, alone or in combination with other information.

Personal data is collected automatically through the Site or received through multiple sources: forms, chats, emails, apps, devices, social media and other means.

The Data Controller processes personal data in relation to the following activities:

• MANAGEMENT OF NAVIGATION ON THE SITE

The Data Controller collects navigation data (which are not particular data pursuant to the RGPD), with automatic means in order to enable and improve user navigation on the Site (for example IP address, date/time of the visit and relative duration , any referring URLs, pages visited on the Site, device used and other information).

The processing of such personal data allows users to access the Site and make full use of its features and services. Furthermore, navigation data can be used to verify that the Site is working properly.

From time to time, navigation data is anonymised and processed for statistical purposes. It is unlikely that the navigation data will allow the identification of the data subject. However, by their very nature, navigation data can allow the identification of data subjects, when associated with other information.

The navigation data described above is stored only temporarily in accordance with applicable regulations.

In this situation, the legal basis for the processing of personal data is the legitimate interest of the data controller.

• Order management

At the time of verification, the Site asks users to provide personal data for the essential purpose of ensuring the management of purchase orders and complying with the contractual obligations existing with users (the data processed are, for example: name and surname, address and -mail, delivery address, etc.).

Furthermore, such personal data is essential to allow Customer Service to assist customers with regard to their possible requests and for any related need, before or after the sale (for example, in relation to the delivery status of the order or returns of products).

Personal data relating to orders will be kept for as long as necessary to fulfill contractual obligations and any accounting and tax obligations present.

The Data Controller can also verify the validity of the payment instruments used by customers for purchases on the Site (for example credit or debit card, etc.) mainly to prevent fraudulent activities or in accordance with anti-money laundering legislation. Since this activity is delegated to duly authorized third parties, the Data Controller does not process or store financial information relating to customers and payment instruments.

Failure to transmit/provide the personal data requested at the time of verification will prevent users from completing an order on the Site.

In this situation, the legal basis for the processing of personal data is art. 6, point 1. lett. b) of the GDPR (execution of a contract of which the interested party is a party).

On the basis of legitimate interest (Article 6, point 1. letter f) of the GDPR), in order to improve its relationship with customers, the Data Controller will send communications via e-mail to customers who have made purchases on the Site with product suggestions, discounts, feedback requests, or other updates. Customers can always object to receiving further email communications.

• REGISTRATION ON THE SITE

When users decide to create and register a personal account on the Site, they are asked to provide personal data (for example date of birth, gender, etc.). The Site clearly indicates which personal data is required (or not) to set up an account on the Site.

Users must provide truthful and accurate personal data when registering and are invited to keep their personal data updated by accessing their personal account to make any necessary changes, if necessary.

The Data Controller does not oversee or manage the social media services or user profiles on such social media; moreover, it does not establish the settings on the protection of personal data or the rules concerning the methods of use of personal data on the said social media (Facebook, Twitter or others). Users are strongly advised to read each privacy statement regarding social media services published by the operators of such services to obtain further information on how personal data is processed through these channels.

In this situation, the legal basis for the processing of personal data is the consent of the interested party expressed at the time of registration (Article 6, point 1. letter a) of the GDPR).

• Newsletters and marketing communications

On the Site, users can opt to receive newsletters and commercial communications.

The Data Controller always collects the explicit, free and unequivocal consent of users before sending newsletters and marketing communications to users or, more generally, before undertaking marketing initiatives dedicated to them.

In such cases, in addition to their e-mail address, users may be asked to provide personal data (e.g. gender, country of residence, etc.) to receive marketing communications and personalized newsletters based on the user profile.

Users can always easily withdraw their consent to receive newsletters and commercial communications in the following ways:

through their account settings;

by clicking on the “unsubscribe” link in any such email;

by contacting our Customer Service: cremawithlove@gmail.com

In this situation, the legal basis for the processing of personal data is the consent of the interested party to the processing of their personal data.

• Profiling

Based on the user's explicit consent, the newsletter and marketing communications can be adapted to the user's "profile", based on the Personal Information that the Data Controller collects about the user concerned.

As regards the customers of the Site, it is in the legitimate interest of the Data Controller to process personal data to offer more interesting products, improve the Site and customize the products offered on the Site.

The main purpose of profiling is to offer products, services and initiatives that are more responsive to the tastes, purchasing habits and interests of users and customers.

Personal data may also be used for remarketing, retargeting or profiling purposes, also through third parties (e.g. social networks, etc.).

Neither the Site nor the Data Controller will ever perform profiling activities relating to minors.

In this situation, the legal basis for the processing of personal data is the consent of the interested party to the processing of their personal data (Article 6, point 1. letter a) of the GDPR.

COOKIES

Information relating to the cookies used on the Site is available in the Cookie Information section.

SHARING AND TRANSFER OF PERSONAL INFORMATION

The Data Controller transfers the customers' personal data to primary third party suppliers, as data processors (the "Data Processors") so that they perform the operations necessary to fulfill their contractual obligations (e.g. delivery of ordered goods, payments , etc).

The Data Controller will do everything possible to ensure that all Data Processors apply the best procedures available in order to protect personal data and that they do not use such data for purposes other than those established by the data controllers.

For example, the Data Controller may share personal data with the following categories of Data Processors:

• Couriers and postal operators;


• fulfillment centers and warehouses;


• advertising, digital, marketing and social media agencies;


• IT service providers;


• Customer support service providers;


• Payment Service Providers.

The Data Controller is required to share personal data with third parties in the mandatory cases provided for by law and where it is necessary to protect the rights of the Data Controller, or of related parties, or of third parties.

In all other cases, the sharing of personal data will be subject to your prior and explicit consent, unless the processing is not permitted on the basis of another legal basis.

The Data Controller will not transfer any personal data outside the European Economic Area (EEA), unless you (the data subject) have explicitly authorized such transfer or the transfer of personal data outside the EEA is permitted by the GDPR based on another legal basis.

In order to offer you Klarna's payment methods, we transfer your personal data in the form of contact and order details to Klarna at checkout, so that Klarna can determine whether you are suitable for its payment methods and adjust these payment methods. payment to you. Once transferred, your personal data will be treated in accordance with Klarna's privacy policy.

PROCESSING METHODS AND SAFETY MEASURES

Users' personal data are processed by the Data Controller with IT, automated and electronic tools and, in limited cases, using documentary means. In accordance with the RGPD, specific security measures have been implemented in order to prevent data loss, illicit or incorrect use and unauthorized access.

Only people authorized by the Data Controller or by the suppliers, as Data Processors, have access to personal data relating to the activities of the Site. Instructions and security measures have been defined in agreements or specific appointments of the Data Processors. to ensure that the level of security required by the GDPR is always ensured during the processing of personal data relating to activities on the Site.

In the settings and treatments carried out through the Site, security measures have been adopted to prevent the loss, destruction or dissemination of personal data, at the same time the security risks associated with the online transmission of data cannot be excluded.

STORAGE OF PERSONAL DATA

The Data Controller will keep personal data for as long as necessary to provide users and customers with the services requested or to comply with legal or tax obligations or for the minimum period prescribed by law.

The Data Controller will promptly delete or anonymize personal data whose retention is no longer necessary/mandatory under the law.

Without prejudice to the right to be forgotten within the limits established by the applicable legislation, where the retention of personal data is no longer permitted / required by legislation, the maximum retention period of personal data will be equal to ten (10) years starting from the date of last interaction with the Site by the relevant data subject.

CONNECTING TO THIRD PARTY WEBSITES OR PLATFORMS

The Site may publish banners, advertising messages and other links to third-party websites or platforms. The Data Controller cannot control or be held responsible for the conduct of such third-party websites or platforms in relation to the legislation on the protection of personal data. Users are invited to read the information on the protection of personal data of third-party sites to verify the ways in which the latter collect and store or process personal data.

THE RIGHTS OF THE INTERESTED PARTIES

Users/customers (as interested parties) have the right to receive confirmation regarding the possible possession by the Joint Controllers of the processing of the data referred to them.

In this circumstance, pursuant to the RGPD, the user, as an interested party, also has the right to:

• be informed about the collection and use of personal data concerning him;


• obtain confirmation from the data controller as to whether or not personal data concerning him is being processed and, if so, to obtain access to personal data and related information:


• the purposes of the processing;


• the categories of personal data in question;


• the recipients or categories of recipients to whom the personal data have been or will be communicated, in particular if recipients of third countries or international organizations;


• when possible, the envisaged retention period of personal data or, if this is not possible, the criteria used to determine this period;
• the existence of the right of the interested party to ask the data controller to rectify or cancel personal data or limit the processing of personal data concerning him or to oppose their treatment;


• the right to lodge a complaint with the supervisory authority (in Italy, the Guarantor for the protection of personal data);


• obtain the rectification or completion of inaccurate or incomplete personal data;


• obtain the cancellation of personal data ("the right to be forgotten");


• receive, in a structured format, commonly used and readable by an automatic device, the personal data concerning him provided to a data controller and the right to transmit such personal data to another data controller without impediments by the data controller to whom they has provided". ("the right to data portability");


• under specific conditions, oppose the processing of personal data concerning him;
• object at any time to the use of personal data for "profiling" or "automated decision-making" purposes;


• withdraw at any time the consent to the processing of personal data where requested and provided, without this affecting the lawfulness of processing prior to the revocation;


• lodge a complaint with the Guarantor for the protection of personal data, Piazza Venezia 11, IT-00187, Rome

Users can contact the Data Controller for any request and to exercise their rights regarding the protection of personal data at the following email addresses: info.cremawithlove@gmail.com

CHANGES TO THIS POLICY ON THE PROTECTION OF PERSONAL DATA

Any future changes to this Information on the Protection of Personal Data will be published on the Site. Users are invited to frequently view this Information on the Protection of Personal Data to check for any updates or changes.

Last update: June 2023

INFORMATION ON COOKIES

This Cookie Policy illustrates to users the way in which the Site adopts cookies, also providing information on how to manage cookies.

This Cookie Policy must be read in conjunction with the Privacy Policy.

By continuing to browse or use the Site, users accept the use of cookies as described in this Cookie Policy.

WHAT ARE COOKIES?

Cookies are small text strings sent from the Site to the user's device, where information is stored for various purposes. In particular, cookies allow the Site to recognize users on subsequent visits or enable other websites to recognize such users for particular purposes.

WHAT KIND OF COOKIES THE SITE USES

The Site uses various types of cookies for different purposes:

• TECHNICAL COOKIES

Technical cookies are cookies that allow users to navigate on the site or to use its basic functions. These cookies are automatically installed on the user's device by the Site as a result of the user's access to the Site and do not require any specific consent from the user.

In fact, consent is not required by law if a cookie is:

• used solely to perform the transmission of a communication; And


• strictly necessary for the provider of a digital service expressly requested by the user to provide that service.

The technical cookies used by the Site include:

• Navigation cookies:
  to ensure normal navigation and use of the Site, through various options or services;


• Functional cookies:
  to save user preferences and facilitate the browsing experience based on a series of selected criteria (for example, language, browser type, etc.).

The Site also collects your IP address or any other identifying information about your device as necessary to operate the Site, diagnose server problems, and fulfill other legitimate purposes.

Disabling technical cookies may limit the ability of users to navigate the Site and to enjoy its features or the services offered.

• OTHER COOKIES

All cookies other than technical cookies are installed or activated only if consent is previously provided by users with the "opt-in" (activation) function.

During their first visit to the Site, users are shown a cookie banner on their screen or interface. This banner disappears when the user has accepted or rejected the cookies used on the Site.

Activation can be expressed in a general way, for example by closing the banner or clicking on the OK button or scrolling the page or clicking on any of its elements; activation can also be provided selectively.

The activation of users is tracked and recorded in order to make their subsequent visits to the Site more effective. However, users can always revoke all or part of the consent previously given.

The non-technical cookies used by the Site are third-party cookies: cookies installed on the user's device from a domain or website distinct from the Site. Third-party cookies are implemented by marketing vendors and Site partners through third parts. The Site does not control cookies of this type.

The Site has no access to or control over cookies or other tracking technology used by third parties accessible from the Site and cannot guarantee third party compliance with applicable privacy law.

• Advertising cookies:
these cookies allow the Site to create an anonymous profile of users based on their browsing experience on this Site and others. In this way, it is possible to provide users with advertisements targeted to their interests rather than general advertising. This is a list of advertising cookies (it includes a link to get more information about these cookies and instructions for managing user consent):

Google ,

cloudflare ,

Weborama.

• Retargeting cookies:
these cookies allow third parties to send advertising to users who have previously visited the Site. This is a list of retargeting cookies (it includes a link to obtain more information on these cookies and instructions on how to manage user consent):
Sizmek .

• Social media cookies:
these cookies are necessary to share content on social networks. This is a list of social media cookies (it includes a link to get more information about these cookies and instructions on how to manage user consent):

Pinterest ,

Facebook ,

twitter ,

Youtube .

• Like button and social widgets of Facebook (Facebook Inc.):
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network, provided by Facebook Inc. Personal data collected: Cookies and usage data. Place of processing: USA – Privacy Policy

• Analytical cookies:
these cookies are collected by third parties, individually or in aggregate form, in order to collect information on the number of users and the way in which they visit the Website, such as information on the most viewed pages or sections. This is a list of analytical cookies (it includes a link to get more information about these cookies and instructions on how to manage user consent):
Adobe Site Catalyst ,
Google Analytics .
The Site uses cookies that do not allow any control over the user's device and do not install programs on that device.

• COOKIES THAT MAY BE USED

Facebook

Google+ ,

twitter ,

Youtube

Pinterest

BROWSER PREFERENCES

Users can manage cookie preferences through their web browser settings:

Internet Explorer

Safari

Chrome

firefox

• For more information, users can visit: www.allaboutcookies.org or www.youronlinechoices.com
  
  
  DEACTIVATION OF COOKIES
  
  Cookies can be deactivated by modifying the browser. Almost all browsers are configured to accept Cookies but almost all (Google Chrome, Internet Explorer, Safari, Mozilla Firefox, etc.) allow you to disable Cookies through the browser settings. Disabling navigation cookies or functional cookies can limit the service we offer or cause malfunctions of the site. To find out more, you can visit the site www.youronlinechoices.com
  
  
  CONTACTS
  
  Users wishing to contact the Site for any question relating to cookies are invited to write to: cremawithlove@gmail.com
  
  CHANGES TO THIS COOKIE POLICY
  
  Any future changes to this Cookie Policy will be posted on the Site and, where appropriate, notified to users by email. Users are invited to read this Cookie Policy frequently to check for any updates or changes.
  
  
  Last update: June 2023

TERMS OF USE

Welcome to our website www.cremawithlove.com ("Site"). These Terms of Use regulate access to and use of www.cremawithlove.com. Access to and use of the Site, as well as the purchase of products on www.cremawithlove.com, presuppose the reading, knowledge and acceptance of these Terms of Use. This Site is managed and maintained by Crema with love di Maddalena Clerici ("Manager"), with registered office in Via Montevecchio 21.8, Turin, and VAT no. 04071810131, TO.

If you need assistance contact us at our address: cremawithlove@gmail.com. You will find information regarding orders and shipments, refunds and the return of products purchased on www.cremawithlove.com, the registration form on the Site, suggestions and other general information on the services provided by www.cremawithlove.com.

For any other legal information, consult the sections of Privacy Policy , Cookie Policy and Returns Policy on cremawithlove.com. The Manager may modify or simply update these Terms of Use, in whole or in part. Changes and updates to the Terms of Use will be notified to users on the theattico.com Home Page as soon as they are adopted and will be binding as soon as they are published on the Site in this same section. We therefore ask you to access this section regularly to check the publication of the most recent and updated Terms of Use. If you do not agree, in whole or in part, with the theattico.com Terms of Use, please do not use our website.

Access to and use of www.cremawithlove.com, including viewing web pages, communicating with the Manager, downloading product information and purchasing products on the website, are activities conducted by our users exclusively for personal use unrelated to any commercial, entrepreneurial or professional activity. Remember that you will be the one and only responsible for the use of www.cremawithlove.com and its contents. In fact, the Manager cannot be held responsible for any use of the website and contents by any of its users that does not comply with the laws in force, without prejudice to the Manager's liability for willful misconduct and gross negligence. In particular, you will be the one and only responsible for the communication of information and data that are incorrect, false or relating to third parties, without these having given their consent, as well as in consideration of an incorrect use of the same.

Finally, since each material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, all responsibility for any damage to computer systems or loss of data resulting from the download operations rests with the user and cannot be attributed to the Manager. The Manager declines all responsibility for any damage deriving from the inaccessibility to the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections and/or telematics, to unauthorized accesses, to alterations of data, to failure and/or malfunctioning of the user's electronic equipment.

The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against the Manager or third parties following the non- correct use, loss, theft of such information.

1. PRIVACY POLICY

Please read the Privacy Policy carefully, which also applies if the user accesses www.cremawithlove.com and uses the relative services, but does not purchase any products. The Privacy Policy helps you understand how cremawithlove.com collects and uses your personal data and for what purposes.

2. INTELLECTUAL PROPERTY RIGHTS

The contents of www.cremawithlove.com, such as, by way of example, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on www.cremawithlove.com, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of www.cremawithlove.com (collectively the "Contents"), are protected by copyright and by any other intellectual property right of Crema with love by Maddalena Clerici, an Italian sole proprietorship with registered office in Turin (TO), Via Montevecchio 21, 8 - 10128, Italy - and, as regards the techniques, of the Manager and other rights holders. Reproduction, in whole or in part, in any form, of www.cremawithlove.com and/or its Contents is prohibited as well as any reproduction, publication, distribution, display, modification, creation of derivatives or exploitation in any form, in full or in part, of the Contents of www.cremawithlove.com.

With regard to the use of www.cremawithlove.com, you are only authorized to view the Site and its Contents. You are also authorized to carry out all those other temporary acts of reproduction, with no economic significance of their own, which are considered transient or accessory, an integral and essential part of the same visualization of www.cremawithlove.com and its Contents and all other operations of navigation on the website that are performed only for a legitimate use of www.cremawithlove.com and its contents. However, you are not authorized to make any reproduction, on any medium, in whole or in part of www.cremawithlove.com and its Contents. Any act of reproduction must be, from time to time, authorized in writing by Crema with love di Maddalena Clerici. If authorized in writing, such acts must in any case be carried out for lawful, non-commercial purposes and in compliance with the copyright and other intellectual property rights of Crema with love by Maddalena Clerici and of the authors of the individual works contained on the Site. Crema with love by Maddalena Clerici and the authors of individual works published on www.cremawithlove.com have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves, including any to damage caused to the works, which is prejudicial to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on www.cremawithlove.com or who have collaborated with www.cremawithlove.com in the creation of new forms of expression and art intended to be published, even if not exclusively on the Site, or, again, which form an integral part of it. Furthermore, you are not, under any circumstances, authorized to use, in any way or form, the Contents of the Site and any single work protected by copyright and any other intellectual property right. By way of example, you will not be able to alter or otherwise modify the Contents and protected works without the consent of Crema with love di Maddalena Clerici and, where necessary, of the individual authors of the works published on www.cremawithlove.com.

3. LINKS TO OTHER WEBSITES

www.cremawithlove.com contains hyperlinks (the "links") to other websites that have no connection with www.cremawithlove.com or with the Manager. The Manager does not control or monitor such websites and their contents. The Manager cannot be held responsible for the contents of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your browsing operations. We therefore ask you to pay attention when you connect to these websites via the links on www.cremawithlove.com and read their terms of use and privacy regulations carefully. In fact, we remind you that these General Conditions of Use and the Privacy Policy of www.cremawithlove.com do not apply to websites managed by other parties other than the Manager. www.cremawithlove.com provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hypertext links on the Internet to other websites. The activation of the links does not imply any recommendation or notification by the Manager for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods supplied by them and sold to Internet users.

4. LINKS TO WWW.CREMAWITHLOVE.COM

Anyone interested in activating links to the Home page and to the other web pages of www.cremawithlove.com, which are publicly accessible, is requested to contact the Manager. The contact is necessary to activate the request for consent to the hypertext link to www.cremawithlove.com. The activation of links is granted by the Manager to the applicant, free of charge and on a non-exclusive basis. The Manager has the right to oppose the activation of direct links to its website in the event that the applicant, who intends to activate the link to www.cremawithlove.com, has adopted in the past unfair commercial practices or practices that do not comply with the uses of sector or actions of unfair competition against the Manager or when the Manager fears that these behaviors may be adopted in the future, or again when the applicant has adopted, in the past or fears that he may adopt them in the future, actions discrediting the Manager, your website or your services. In any case, the activation of deep hypertext links (such as deep frames or deep links) to www.cremawithlove.com or the unauthorized use of meta-tags is prohibited, without the consent of the Manager.

5. DISCLAIMER ON CONTENT

In any case, the Manager does not guarantee that the contents of the website are appropriate or lawful in other countries, outside Italy. However, if such contents are deemed unlawful or illegal in some of these countries, please do not access our website and if you choose to access it in any case, we inform you that the use you decide to make of the services provided by www.cremawithlove.com will be your exclusive and personal responsibility.

The Manager has also taken every useful precaution in order to ensure its users that the Contents of www.cremawithlove.com are accurate and do not contain incorrect or outdated information, compared to the date of their publication on the website and, as much as possible, even afterwards. However, the Manager does not assume any responsibility towards users for the accuracy and completeness of the contents published on www.cremawithlove.com, without prejudice to its liability for willful misconduct and gross negligence and except as otherwise provided by law. Furthermore, the Manager cannot guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. For any problem encountered in the use of our website, contact Customer Service . Likewise, we advise you to contact your Internet service provider or to check that all devices for connecting to the Internet and accessing web content are correctly activated, including your Internet browser. Although the Manager will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow www.cremawithlove.com to operate without suspensions, interruptions or discontinuity due to the need for make website updates. The Manager has adopted adequate technical and organizational measures to safeguard the security of its services on www.cremawithlove.com, the integrity of data relating to traffic and electronic communications with respect to unauthorized forms of use or knowledge, as well as to avoid the risk of dispersion, destruction and loss of data and confidential and non-confidential information relating to its users, present on www.cremawithlove.com, or of unauthorized access, or access not in compliance with the law, to the data and information themselves.

6. OUR BUSINESS POLICY

The Manager has adopted its own commercial policy; its mission consists in selling products through its services and its website only to the "final consumer", meaning by this term a natural person who acts, on www.cremawithlove.com, for purposes unrelated to his trade, business or professional eventually carried out. If you are not a final consumer, please do not use our services to purchase products on www.cremawithlove.com. Otherwise, the Manager will have the right not to take into consideration purchase orders from subjects who are not final consumers and any other purchase order that does not comply with the Terms of Sale and these Terms of Use .

7. GOVERNING LAW

These Terms of Use are governed by Italian law.

TERMS OF SALE

The offer and sale of products on cremawithlove.com are governed by these Conditions of Sale, together with the Conditions of Use , the Privacy Policy and the Returns Policy . The products purchased on cremawithlove.com are sold directly by Crema with love di Maddalena Clerici ("Manager"), with registered office in Via Montevecchio 21.8, Turin, and VAT no. 04071810131, TO.

You can request any information through our assistance services by contacting Customer Service . You will find information regarding orders and shipments, refunds and the return of products purchased on theattico.com.

For any other legal information, consult the sections: Terms of Use , Privacy Policy and Returns Policy .

1. OUR BUSINESS POLICY

1.1 The Seller offers the products for sale on www.cremawithlove.com and carries out its e-commerce activity exclusively towards its end users who are "consumers".

1.2 When we speak of "consumer" we refer to any natural person who acts on www.cremawithlove.com for purposes not related to his commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on www.cremawithlove.com.

1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.

1.4 These Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on www.cremawithlove.com between users of www.cremawithlove.com and the Seller.

1.5 The Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on www.cremawithlove.com via links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce between users of www.cremawithlove.com and third parties.

2. HOW TO CONCLUDE THE CONTRACT WITH THE SELLER

2.1 To conclude the purchase contract for one or more products on www.cremawithlove.com, you must complete the order form in electronic format and send it to the Seller electronically, following the relevant instructions.

2.2 The order form contains a reference to the Conditions of Sale and the Return Policy, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and the methods of delivery of the products purchased, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the products purchased.

2.3 The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.

2.4 Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the Conditions of Sale and the Return Policy , to print a copy using the print command and to memorize or reproduce one copy for your personal use.

2.5 The order form will be archived in our database for the period of time necessary to process the orders and in any case in accordance with the law.

2.6 Once the contract is concluded, the Seller will take charge of your purchase order.

2.7 The Seller may not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract has not been concluded and that the Seller has not processed your purchase order, specifying the reasons. If the products, presented on www.cremawithlove.com, are no longer available or on sale at the time of your last access to the site or the sending of the order form, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30) days starting from the day following the one in which you have transmitted your order to the Seller, the possible unavailability of the products ordered. In case of forwarding the order form and payment of the price, the Seller will refund the amount already paid by you.

2.8 By submitting the order form electronically, you unconditionally accept and undertake to observe these Conditions of Sale in relations with the Seller. If you do not agree with some of the terms contained in the Conditions of Sale, please do not submit the order form for the purchase of products on www.cremawithlove.com.

2.9 By submitting the order form, you confirm that you know and accept the Conditions of Sale and the additional information contained on www.cremawithlove.com, also referred to via links, including the Conditions of Use and the Privacy Policy of www.cremawithlove .com.

2.10 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (reference to the Conditions of Sale and Return Policy, information relating to the essential characteristics of the product and a detailed indication of the price, means of payment, your right of withdrawal and delivery costs).

3. WARRANTIES AND PRODUCT PRICE INDICATION

3.1 Crema with love is the commercial name of Crema with love by Maddalena Clerici, an Italian sole proprietorship with registered office in Turin (TO), Via Montevecchio 21, 8 - 10128, Italy.

3.2 The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market.

3.3 The essential characteristics of the products are presented on www.cremawithlove.com within each product sheet. However, the images and colors of the products offered for sale on www.cremawithlove.com may not correspond to the real ones due to the Internet browser and monitor used.

3.4 Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.

3.5 Purchase requests from countries other than the one selected for shipment or to addresses to which the Seller cannot ship will not be accepted by the Seller.

3.6 All products have an identification tag fixed with a disposable seal. We ask you not to remove the tag and the relative seal from the purchased products, of which they form an integral part.

3.7 If you decide to exercise the right to return the products, the Seller may refuse to accept damaged products, without tags or altered in their main characteristics or quality.

4. PAYMENTS

4.1 For the payment of the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form.

4.2 In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded to an external payment service provider (PSP) which, via encrypted 128-bit SSL certificate, ensures the safety of online transactions. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on www.cremawithlove.com. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your current account when the purchased products are shipped.

4.3 Fees for international transactions: The Seller does not apply any additional charges beyond the amount requested at the time of purchase; charges that appear on your bank statement are collected by your bank.

5. SHIPPING AND DELIVERY OF PRODUCTS

To find out the specific shipping and delivery methods for the products, visit the Shipping section. Please pay attention to what is reported in this section because the information contained therein form an integral and substantial part of these Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time the order form is sent.

6. CUSTOMER SERVICE

You can request any information through our assistance services: cremawithlove@gmail.com

7. RIGHT OF WITHDRAWAL

7.1 Being the consumer, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days starting from the day of receipt of the products purchased on www.cremawithlove.com. Exchanges are not possible.

7.2 To find out all the details relating to the cancellation of the contract, refer to the returns section. Read all the information carefully, which form an integral and substantial part of these Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time the order form is sent.

8. PRIVACY

8.1 You will be able to obtain information on how we process your personal data by accessing the Privacy Policy .

8.2 We also ask you to read, if you have not already done so, our Terms of Use because they contain important information on how we treat the personal data of our users and on the security systems adopted.

9. APPLICABLE LAW

The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

10. MODIFICATION AND UPDATE

The Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new Conditions of Sale will be effective from the date of publication on cremawithlove.com.

11. COMPANY INFORMATION

Cream with love by Maddalena Clerici
Via Montevecchio 21,8, - 10128 Turin, ITALY
VAT no: 04071810131

RETURNS POLICY

The purpose of Crema with love di Maddalena Clerici ("the Seller") is to ensure your complete satisfaction. If for some reason you are not satisfied with your order, you can exercise your right of withdrawal, without any penalty, within 14 working days from the day you received the products purchased on cremawithlove.com. The products to be returned must be delivered to the courier within fourteen (14) working days from the date of their receipt. The products can be returned by shipping the package via the courier indicated by the Seller, or via another courier, only after requesting the return number by contacting cremawithlove@gmail.com and specifying: n. order, date of purchase, item to be returned and reason for return. However, it is not possible to change the chosen garment with another one.

Conditions for exercising the right of withdrawal:

A. The return authorization request must be correctly completed and sent to the Seller within 14 working days from the delivery date.

B. The products must not have been used, worn, washed or damaged;

C. The identification tag must still be attached to the products with the disposable seal;

D. Products must be returned in their original packaging;

E. The returned products must be sent to the Seller in a single shipment. In fact, the Seller reserves the right not to accept items from the same order, returned and shipped at different times;

F. Please check the product before use. In fact, we inform you that return requests will not be accepted if the conditions of the product are altered (scratches, stains, stitches, etc.) even minimally compared to those in which it was sold.

If you have complied with all the required conditions, the Seller will refund you the price of the products purchased, with only the costs of the return being your responsibility, i.e. those for returning the products purchased to the Seller. If instead you decide to use a different shipping agent, you will have to pay the return costs yourself. You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the purchased products back at your expense. If you refuse this shipment, the Seller reserves the right to withhold the products and the corresponding amount for the purchase of the products.

1. REFUND TIMES AND METHOD

After the Seller has received your return and checked that all the requirements have been met, you will receive a return acceptance confirmation email. Regardless of the payment method you used, the refund is activated by the Seller as soon as possible, and in any case within thirty (30) days from the date on which he became aware of the exercise of your right of withdrawal, once verified that the withdrawal took place in compliance with the conditions set out above. The effective time for the re-credit or return of the sums paid by you for the purchase of the products depends on the payment methods used:

A. Credit/Debit Card Purchase: Refund time depends on the credit/debit card company, but is usually within two statements. We remind you that the value date of the re-credit is the same as the debit, therefore you will not suffer any loss in terms of bank interest;

2. PRODUCT IDENTIFICATION CARD

All the products put up for sale by the Seller are provided with an identification tag fixed with a disposable seal, which forms an integral part of the goods. We invite you to try the product without removing the tag and the relative seal because returned products without them will not be accepted.

Last update: June 2023